{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Delivery is free on orders of $60 or more after discounts and a flat $22 below that, in the USA and to other countries. Allow 24-48 hours handling, then 5-7 days for delivery in the USA; shipping time varies by location.",
    "content": "Delivery & Shipping Information Last updated 14 September 2026. We are glad to bring our customers good value and service. Here is how delivery works when you order from Pet Groom Company. Delivery charges Delivery is free on orders of $60 or more after any discount. Orders under $60 have a flat $22 delivery charge. The charge appears in your cart before you pay. The same charges apply to orders shipped outside the USA. Our current shipping times Shipping time varies by location. USA: 5 to 7 days. This does not include our 24 to 48 hour order handling and processing time. Other countries: shipping time varies by location. Email us before you order if you need your order by a certain date. Our shipping partners Tracking information You will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages. Once you have your tracking number, you can use our Track Your Parcel page. Questions about delivery If you have any other questions, please email theteam@petgroom.online and we will do our best to help.",
    "url": "https://petgroom.online/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Returns within 15 days of purchase, in original packaging with proof of purchase. Return shipping on a change of mind is paid by the purchaser. No handling or cancellation fees. Contact us about damaged, incorrect or missing orders. Orders can be cancelled until they ship; contact us within 12 hours of paying.",
    "content": "Refunds & Returns Policy Last updated 14 September 2026. Thank you for shopping with Pet Groom Company. If you are not completely satisfied with your purchase, we are here to help. Customer support Email theteam@petgroom.online with your order number before sending anything back. We do our very best to respond to support emails within 24 hours. Order cancellation All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, contact us within 12 hours, as most orders are shipped within 24 hours of ordering. There is no cancellation fee. Once the packing and shipping process has started, the order can no longer be cancelled. Please see the returns policy below. Returns policy Our products can be returned within 15 days of the original purchase. If you are returning an item because you found a better price, changed your mind, it does not fit, you no longer need it or you ordered the wrong item, the item must be shipped back to the original warehouse your package was sent from, at your cost. There is no handling fee. Your refund will be processed 24 to 48 hours after we receive the returned item. Refunds can be held as credit for future purchases if you ask, or refunded to your original payment method (your card or PayPal account). To be eligible for a return, please make sure: the product was purchased within the last 15 days the product is in its original packaging you have the receipt, order confirmation or proof of purchase from this website We are unable to accept returns of purchases made from third-party retailers. Products that do not meet these conditions will not be accepted for return. Start the return process Email theteam@petgroom.online with your name, the product, your order number and a short message about the return. We will reply with the next steps. Damaged items If you receive a damaged product, please tell us straight away. Our customer service team will quickly deal with damaged items and products with missing parts. Incorrect item sent If you receive a product that is different from what you ordered, please tell us straight away. Our customer service team will quickly deal with incorrectly sent items. Order not received If you do not receive your order, please tell us straight away. Our customer service team will quickly deal with orders that have not arrived. Contact us If you have any questions about our returns and refunds policy, please email theteam@petgroom.online .",
    "url": "https://petgroom.online/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Pet Groom Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 14 September 2026. This policy explains how Pet Groom Company, a division of Caruso Consulting Co Ltd (\"we\", \"us\" or \"our\"), handles personal data when you use petgroom.online, place an order or contact us. What personal data we collect and why When you place an order We collect your name, email address, phone number, delivery address, any order notes and the products you buy. We use these details to process, ship and support your order, to send your order confirmation and shipping emails, and to handle returns and refunds. Payments Card payments are handled by Stripe and PayPal payments by PayPal, on their own secure pages. We never see or store your full card details. The payment provider tells us whether the payment succeeded and gives us the details needed to record your order. When you contact us If you email us or use a contact, wholesale quote or feedback form, we collect the details you give us, such as your name, email address, phone number and message, so we can reply and help. Chat assistant Our website has a chat assistant that answers questions about our products and policies. Anything you type into it is processed by the chat provider so it can answer you. Please do not enter payment details into the chat. Parcel tracking If you use the tracking box on our Track Your Parcel page, the tracking code you enter is sent to the 17TRACK service to show your delivery status. Cookies and analytics We use essential browser storage to make the site work, for example to remember what is in your cart. With your consent, we also use Google Analytics to see how the site is used and Google Ads to measure how our ads perform. These do not load unless you accept them in our cookie banner, and you can change your choice at any time with the \"Cookie settings\" link in the footer. See our Cookie Policy for details. Embedded content from other websites Pages on this site may include embedded content from other websites, such as forms, the chat assistant and the tracking service. Embedded content from other websites behaves in the same way as if you had visited that website. Those websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with that content. Who we share your data with We share personal data only as needed to run the store: with payment providers (Stripe and PayPal), with the suppliers and carriers who fulfil and deliver your order, with our email, forms, chat and website hosting providers, and with analytics and advertising providers where you have given consent. We do not sell your personal data. How long we keep your data We keep order records for as long as we need them for the order, for returns and refunds, and for our accounting, tax and legal obligations. We keep messages and form submissions for as long as we need them to deal with your enquiry. What rights you have over your data You can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. This does not include data we are obliged to keep for administrative, legal or security purposes. To make a request, email theteam@petgroom.online . Security Our website uses an encrypted connection. Payments are processed by Stripe and PayPal on their own secure systems. Changes to this policy We may update this policy from time to time. Any changes will be posted on this page with a new \"last updated\" date. Contact us If you have any questions about this policy or your personal data, email theteam@petgroom.online .",
    "url": "https://petgroom.online/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Pet Groom Company.",
    "content": "Terms & Conditions Last updated 14 September 2026. This website, petgroom.online, is operated by Pet Groom Company, a division of Caruso Consulting Co Ltd (\"we\", \"us\" or \"our\"). We provide services to you subject to the notices, terms and conditions set out in this agreement. You will also follow the rules, guidelines, policies, terms and conditions that apply to those services before you use them. We reserve the right to change this site and these terms and conditions at any time. Before proceeding, please read this agreement, because accessing, browsing or otherwise using the Site means you agree to all the terms and conditions in this agreement. Content you publish You shall not upload, distribute or otherwise publish through this Site any content, information or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the U.S. or the laws of any other country that may apply; or (c) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets or other proprietary rights of any person. Accounts and passwords Pet Groom Company may give you an account identification and password so you can access and use certain parts of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a way consistent with this agreement, and Pet Groom Company has no obligation to investigate the source of any such access or use. You are solely responsible for all access to and use of this Site by anyone using the password and identification originally assigned to you, whether or not that access and use is actually authorized by you. This includes all communications and transmissions and all obligations (including financial obligations) incurred through that access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Pet Groom Company of any unauthorized use of your password or identification, or any other breach or threatened breach of this Site's security. Age By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under 18 years old, please use this Site only under the supervision of a parent or legal guardian. Licence to use the Site Subject to the terms and conditions of this agreement, Pet Groom Company grants you a limited, revocable, non-transferable and non-exclusive licence to access and use the Site by displaying it in your internet browser, only for the purpose of shopping and not for any commercial use or use on behalf of any third party, except as explicitly permitted by Pet Groom Company in advance. Any violation of this agreement shall result in the immediate revocation of this licence without notice to you. Site content Unless explicitly permitted by us in advance, all materials that are part of this Site, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials (together, the \"Contents\"), are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or use the Site for the benefit of another business. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any part of it unless expressly permitted by us in writing. Refusal of service We reserve the right to refuse service, terminate accounts and/or cancel orders at our discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. Related policies Please also read our Shipping , Refunds & Returns , Privacy Policy and Limited Liability & Indemnity pages. Questions about these terms can be sent to theteam@petgroom.online .",
    "url": "https://petgroom.online/terms-and-conditions/"
  }
}