Refunds & Returns Policy
Last updated 14 September 2026.
Thank you for shopping with Pet Groom Company. If you are not completely satisfied with your purchase, we are here to help.
Customer support
Email theteam@petgroom.online with your order number before sending anything back. We do our very best to respond to support emails within 24 hours.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, contact us within 12 hours, as most orders are shipped within 24 hours of ordering. There is no cancellation fee.
Once the packing and shipping process has started, the order can no longer be cancelled. Please see the returns policy below.
Returns policy
Our products can be returned within 15 days of the original purchase.
If you are returning an item because you found a better price, changed your mind, it does not fit, you no longer need it or you ordered the wrong item, the item must be shipped back to the original warehouse your package was sent from, at your cost. There is no handling fee.
Your refund will be processed 24 to 48 hours after we receive the returned item. Refunds can be held as credit for future purchases if you ask, or refunded to your original payment method (your card or PayPal account).
To be eligible for a return, please make sure:
- the product was purchased within the last 15 days
- the product is in its original packaging
- you have the receipt, order confirmation or proof of purchase from this website
We are unable to accept returns of purchases made from third-party retailers. Products that do not meet these conditions will not be accepted for return.
Start the return process
Email theteam@petgroom.online with your name, the product, your order number and a short message about the return. We will reply with the next steps.
Damaged items
If you receive a damaged product, please tell us straight away. Our customer service team will quickly deal with damaged items and products with missing parts.
Incorrect item sent
If you receive a product that is different from what you ordered, please tell us straight away. Our customer service team will quickly deal with incorrectly sent items.
Order not received
If you do not receive your order, please tell us straight away. Our customer service team will quickly deal with orders that have not arrived.
Contact us
If you have any questions about our returns and refunds policy, please email theteam@petgroom.online.